Strategic Account Manager - Reading, UK - Sales

Sales

Positions
1
Close Date
December 31st, 2018

About Aventri 

Aventri is a global leader in cloud-based analytics and data-driven end-to-end event management and venue sourcing solutions. The award-winning, open-source platform delivers innovative technology solutions to streamline the event process, providing real-time data and analytics on event performance, customer engagement, and increasing measurable event ROI. Founded in 2008, Aventri has assisted over 25,000 event professionals in planning, executing, and measuring their events. With a focus on event sourcing and hospitality, registration, marketing, logistics, engagement, mobile, and data analytics, the company serves more than 1,300 customers including leading corporations, associations, agencies, and educational institutions globally. Headquartered in the United States, the company also has offices in the UK, Belgium, Australia, Singapore, India, and UAE. Aventri is a portfolio company of private equity firm HGGC. Learn more at aventri.com.

Position Overview:

The Strategic Account Management professional at Aventri will manage and grow a portfolio of Aventri’s premier event management software clients. This position is a customer service leadership role within the sales team that will focus on client retention and satisfaction, as well as growth and renewal sales of our proprietary Software as a Service (SaaS) technology platform. In this role, you will be responsible for developing and maintaining client relationships with enterprise level/key clients to drive revenue and expand market share. You must be an enthusiastic, motivated individual who thrives in a fast-paced team environment. The ideal candidate will have experience in and deep knowledge of the global events market, and have experience selling a SaaS product successfully. The role is exciting and is a great opportunity to further your career.

Key Responsibilities:

  • Liaise with top tier clients ensuring client satisfaction; utilize customer service skills to resolve client inquiries; understand needs of clients and determine appropriate solutions to upsell
  • Cultivate and maintain excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of software, as well as identify and close new business
  • Renewal of client agreements; monitor client usage of software and offer consultative advice and strategic direction to help clients meet business objectives
  • Effectively demonstrate detailed product knowledge and value of the software
  • Gather client feedback and requirements for future releases of the software
  • Remain current on industry trends and technical information regarding software and services, as well as the competitive landscape
  • Enter sales opportunities into sales database (SalesForce.com)
  • Effectively manage sales process, pipeline and forecasting

Experience/Education Requirements:

  • Bachelor’s degree or equivalent combination of education and professional industry working experience
  • 5+ years of account management/sales experience, at least 3 of which have been within the global event management industry and/or Software as a Service company/ies.
  • Great work ethic and attitude; solution driven as well as possession of flexible and strong interpersonal skills
  • Ability to integrate knowledge across disciplines to include consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
  • Must be articulate, organized, detail-oriented, and the ability to work independently and multi-task in a dynamic, fast-changing entrepreneurial environment
  • Ability to communicate (verbally and in writing) effectively with clients and internal team members and develop relationships over the phone
  • High level of technical aptitude. Ability to understand and communicate with clients on a semi-technical level
  • Excellent English written and spoken language skills
  • Comfortable using online software sales automation products such as Salesforce.com and web collaboration tools like GoToMeeting

 

 

About Aventri

connector

Aventri was founded by people who spent decades managing events, and built the solution that they could not find elsewhere. As the company evolved over the years, we achieved our goal of providing a truly end-to-end event solution from registration to attendee tracking to detailed reporting, completing our mission to provide meeting and event planners with what they need, when they need it.

Visit the Aventri Website