Account Manager - Reading, UK - Sales

Client Support

Positions
1
Close Date
December 31st, 2018

Position Overview:

We are looking for a client relationship professional to manage and grow a portfolio of Aventri’s event management software clients.  This position is a customer service leadership role within the sales team that will focus on client retention and satisfaction, as well as renewal sales of our proprietary Software as a Service (SaaS) technology platform.  In this role, you will be responsible for developing and maintaining client relationships to drive revenue and expand market share.  We’re looking for an enthusiastic, motivated individual who thrives in a fast-paced team environment.  The role is exciting and is a great opportunity to further your career.

Key Responsibilities:

  • Liaise with client ensuring client satisfaction; utilize customer service skills to resolve client inquiries; understand needs of clients and determine appropriate solutions to upsell
  • Cultivate and maintain excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of software, as well as identify and close new business
  • Renewal of client agreements; monitor client usage of software and offer consultative advice and strategic direction to help clients meet business objectives
  • Effectively demonstrate detailed product knowledge and value of the software
  • Gather client feedback and requirements for future releases of the software
  • Remain current on industry trends and technical information regarding software and services, as well as the competitive landscape
  • Enter sales opportunities into sales database (SalesForce.com)
  • Effectively manage sales process, pipeline and forecasting

Experience/Education Requirements:

  • Bachelor’s degree or equivalent combination of education and professional industry working experience
  • 4+ years of previous account management/sales experience within the global event management industry and/or Software as a Service companies
  • Experience in client relations/customer service in the event industry and/or a Software as a Service company.
  • Great work ethic and attitude; be solution driven as well as have a flexible and strong interpersonal skills
  • Ability to integrate knowledge across disciplines to include consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
  • Must be articulate, organized, detail-oriented, and the ability to work independently and multi-task in a dynamic, fast-changing entrepreneurial environment
  • Ability to communicate (verbal and written) effectively with clients and internal team members and develop relationships over the phone
  • High level of technical aptitude. Ability to understand and communicate with clients on a semi-technical level
  • Excellent English written and spoken language skills
  • Comfortable using online software sales automation products such as Salesforce.com and web collaboration tools like GoToMeeting

 

About Aventri

connector

Aventri was founded by people who spent decades managing events, and built the solution that they could not find elsewhere. As the company evolved over the years, we achieved our goal of providing a truly end-to-end event solution from registration to attendee tracking to detailed reporting, completing our mission to provide meeting and event planners with what they need, when they need it.

Visit the Aventri Website