Senior Registration Coordinator - Sydney, Australia - Professional Services

Professional Services

Positions
1
Close Date
February 18th, 2019

This is a Contract Role: 4th February 2019 – Friday 20th September 2019

 

About Aventri 

Aventri is a global leader in end-to-end event management solutions. The award-winning, open-source SaaS platform delivers innovative technology and event organisational tools to streamline the event process, providing real-time data and analytics on event performance, customer engagement, and measurable event ROI.

Founded in 2008, Aventri has assisted event professionals successfully create over 50,000 events. Including planning, executing, and measuring. With a focus on registration; digital user interfaces like website; marketing, logistics, engagement, mobile; event sourcing and hospitality; as well as data analytics, the company serves more than 1,300 customers including leading corporations, associations, agencies, and educational institutions globally.

With offices in the United Sates, UK, Belgium, Australia, Singapore, India, and UAE; Aventri is a portfolio company of the private equity firm HGGC. Learn more at http://aventri.com

Position Overview:

 

Your role will be to work with the wider events team in the delivery and maintenance of the online registration platform for a large consumer event.

 

A typical day will include

-      updates to the registration website using the Aventri software

-      managing lists of event invitees and reviewing registration data

-      updating event agendas across digital platforms

-      coordinating with a creative agency to create and distribute email campaigns

-      liaising with the client and internal Project Manager

-      providing high quality customer service to event delegates and our client, one of Australia’s leading Telecommunication companies.

 

This role will be well suited for someone with an events management or marketing background. The ideal candidate is flexible, organized, analytical, comfortable with a fast-paced environment and passionate about excellent customer service.

 


 

Key Responsibilities:

 

  • Management of event email inbox and responding to delegate queries and actioning requests in the Aventri database
  • Understanding of event email campaigns, ability to learn and distribute various email communications to event delegates
  • Assisting events team with the management of the registration process in Aventri – eg. uploading lists, editing existing entries, data management, email distribution
  • Making amendments to existing registrations in the Aventri system relating to accommodation, flights and travel, agenda items, etc.
  • Cross checking reports and data for quality control
  • Database updates and general administrative support to the wider events team
  • Onsite event registration
  • Flexibility of undertaking any other related duties

 

Experience/Education Requirements (essential):

 

  • 2-3 years’ experience using a content management system, digital marketing platform or event management software
  • The ability to obtain and show excellent knowledge of online registration software and content management systems
  • Advanced Microsoft Excel skills
  • Well-developed written and verbal communication skills
  • Excellent customer service skills and experience working in a customer focused environment
  • Superior attention to detail and pride in accuracy is a must
  • A can-do attitude with a high level of personal motivation
  • Thrive in a fast-paced environment, working within a busy team and effectively multi-task 
  • Ability and willingness to take direction and excel in a team

 

 

Strong Advantage (desirable):

 

  • Previous experience managing delegate registrations and data for large events
  • Previous experience using event management software
  • Knowledge of HTML

 

 

 

About Aventri

connector

Aventri was founded by people who spent decades managing events, and built the solution that they could not find elsewhere. As the company evolved over the years, we achieved our goal of providing a truly end-to-end event solution from registration to attendee tracking to detailed reporting, completing our mission to provide meeting and event planners with what they need, when they need it.

Visit the Aventri Website